Jeremy DuBois wrote:
>
> >
> > I think VB are getting a bum rap..... -doubtless Moss takes a bit of
>beating
> > but having used VB extensively i have always found the service fine, even
> > when I returned three wiper blades because I was too stupid to write down
>the
> > correct number - they sent the correct ones by return,
> >
>
> Well, this is why I finally stopped buying things from them:
>
> I ordered a "complete front suspension kit" for my Spitfire, and
> when it arrived it was missing a couple of bushings, so I called them up and
> told them. They appologized and told me they'd send them out next day.
> Well, two days later I called back and they appologized again and said
> they'd be right on their way. two days after that I called back and they
> said, "Gee, those bushings aren't supposed to be in that kit, so we're not
> going to ship them." So I went back to the catalog, and there they were
> listed as in the kit. "The catalog is wrong" was their reply. So they're
> "COMPLETE" kit wasn't complete? "Well, yeah, that's the way our distributor
> sends it" I don't really care what their distributor does, I bought a
> complete kit from them, I told them the catalog I was ordering from when I
> placed the order, I even got days worth of being told I would be sent the
> extra parts. As far as I was concerned, they owed me the $20 worth of
> bushings. What was their final reply? "Yeah, I think you're right, it was
> a mistake on our part. We're not going to send you the bushings, but we'll
> pay half shipping if you want to send the kit back"
>
> I didn't send the kit back, instead I ordered the bushings from
> Moss. I will now not order anything from VB if I can possibly get it
> anywhere else.
>
> ----
> Jeremy DuBois jer@thlogic.com
> Manager, Info Systems http://www.thlogic.com/~jer/
> Thermalogic Corporation '60 TR3A, '74 MGB, '76 Spit
Just goes to show that customer service is really where it's at. A well
run, customer oriented company would not allow this to happen. I used
to do a lot with Vicky B, but not much anymore. I have found several
suppliers that have better prices, or better tech support, or are
simpler to do business with. I've never had such a problem with
Victoria British, but prefer to take my business elsewhere.
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