Woody,
I have to think that this response from them is a rather poor way
to take care of a customer the size of Tire Rack and more
importantly, the influence of Tire Rack. I hope Crest Industries
rethinks their response. Unfortunately, rain will occur at an
autocross/Solo 2 event.
Lemme see, Tire Rack Sponsors Solo 2 events locally and
nationally, sells tires to Solo 2 folks, and has a great presence
in the automotive internet market space.
And what kind of consumers buy from Tire Rack? The same ones that
*might* buy a timing system.
A little retraining on the customer service side is due for Crest
Industries.
Matt Murray
And I have cc'ed Crest Industries, too.
mattm@optonline net
----- Original Message -----
From: "Woody Rogers" <woody@tirerack.com>
To: <autox@autox.team.net>
Sent: Friday, November 08, 2002 1:07 PM
Subject: Seeking Info On Crest Industries Timing System
> The Tire Rack began using a custom version (5 sensor system) of
the Crest
> Industries 120RF Wireless Autocross Timer earlier this year to
time our
> track test evaluations. During the first rain shower that we
used the new
> system, it stopped working.
>
> After returning the timer to Crest for analysis and repair
under warranty,
> they told us that water got into the transceiver boxes and
corroded several
> components. Additionally they told us that the transceiver
boxes were "water
> resistant", but not water proof, and that we would be
responsible for paying
> for the a significant portion of the repairs.
>
> We're seeking a viable solution to prevent the problem from
happening again.
>
> Has anyone using the Crest Industries 120RF Wireless Autocross
Timer
> experienced any problems with the transceiver boxes allowing
water to get
> inside? If so, what solution have you found?
>
> I would be interested in your feedback.
>
> Woody Rogers
> C Stock Miata
> The Tire Rack
> woody@tirerack.com
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